Privacy Policy

At Visa VN, protecting your personal data is a priority. This page explains what information we collect as part of your visa application, why, how it is used, and what your rights are.

Data Controller

The data controller for the data collected on this website is D-MEDIA LTD, publisher of the Visa VN website, reachable at contact@d-media.world.

Data Collected

As part of your visa application, we collect the following data:

  • Your first and last name
  • Your email address
  • Your phone number (WhatsApp)
  • Your nationality
  • Information related to your trip (arrival date, length of stay, visa type, entry type)
  • A response regarding your previous trips to Vietnam and any optional comments
  • A copy of your passport
  • A recent identity photo

If you contact us via our contact form, we also collect your name, email address, and the content of your message.

Purpose of Processing

This data is used exclusively to:

  • Build, verify, and submit your visa application file
  • Contact you about the progress of your file
  • Send you a secure payment link once your file is validated
  • Respond to requests sent via our contact form

Your data is never resold or used for advertising purposes without your explicit consent.

Legal Basis

The processing of your data is based on the performance of the service you request (building your visa file), as well as, where applicable, your explicit consent given when submitting the form.

Data Recipients

Your data is processed by the Visa VN team. Your passport and identity photo may be forwarded to the relevant authorities strictly for the purpose of processing your visa application. No data is transferred to third parties for commercial purposes.

Data Retention

Your data is kept only for the time necessary to process your file, then securely archived or deleted, in accordance with our legal and regulatory obligations.

Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure.

Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right of access to your data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to object
  • Right to data portability

To exercise any of these rights, simply write to us at contact@d-media.world. We commit to responding within a maximum of one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority (ico.org.uk), if you believe your rights are not being respected.

Cookies

The website may use technical cookies necessary for its proper functioning (audience measurement, browsing preferences). You can configure your browser to refuse these cookies, without affecting your ability to use the visa application form.

Changes to This Privacy Policy

This policy may be updated at any time to reflect changes to the website or regulations. We invite you to review it regularly.

Contact

For any questions regarding the protection of your personal data, contact us at: contact@d-media.world

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